Shipping, Returns, Refunds

    • By using this website, the user agrees to the following conditions.

      Shipping charges

      Hemp Factory offers Australia wide domestic shipping at a flat rate of $12.50 AUD per order.

      Bulk and wholesale orders are charged at the cost of the purchaser.

      Orders will be shipped by a local trusted courier or mail service, please allow 3 to 5 business days to receive your order. 5-7 days for remote and rural locations.

      International orders and shipping costs are calculated at checkout. Please allow up to 14 days for overseas shipping.

      Tracking Numbers will be provided with each order so the parcel can be tracked at any time.

      Delivery details

      Please provide special delivery instructions at time of checkout if required. In the circumstance that your item/s need to be held at a P.O Box or your property is not easily accessible. This can also be done by contacting us through the website contact email and using your order/invoice number as a reference.

      If in the circumstance you may not be present to receive delivery, Please provide the following.

      • An alternate address to deliver goods.
      • Adding special delivery notes as to where the parcel may be left in a safe place nominated by you.
      • Leaving a note at the delivery address for the driver to leave the parcel in a safe place nominated by you.
      • Orders will be shipped by a local trusted courier or mail service, please allow 3 to 5 business days to receive your order. 5-7 days for remote and rural locations.

      Lost, Damaged, or delayed goods.

      • Hemp Factory will use all reasonable endeavours to deliver Products on or before the agreed date for delivery (“Delivery Date”), but:
        The Delivery Date is subject to extension for any delay caused by strikes, lockouts, war, breakdowns, accidents, delay in transport, fire or any cause beyond the reasonable control of Hemp Factory; and
      • Hemp factory will not be liable for any loss, damage, or other liability whether in contract, tort, negligence or otherwise and whether directly or indirectly arising from the Products not being delivered by the Delivery Date for any reason.
      • Any Products returned is only accepted with the prior written approval of Hemp factory and may be subject to a 20% handling/restocking fee.
      • Products which have been specifically Produced by Hemp factory or altered by the Customer cannot be returned simply because the Customer has changed their mind about purchasing the Products.

      Damaged items

      If you received a damaged product, please notify us immediately for assistance.


      Refunds and Returns policy

      Thank you for shopping at Hemp Factory.

      IF FOR ANY REASON A PRODUCT YOU HAVE SELECTED IS TEMPORARILY OUT OF STOCK AT THE TIME OF YOUR ORDER, YOU HAVE THE OPTION TO BE NOTIFIED VIA EMAIL WHEN THIS PRODUCT COMES BACK IN TO STOCK, WE DO NOT ACCEPT BACK ORDERS.

      Order cancellation

      Orders can be cancelled if Hemp Factory is contacted before the order has been shipped or shipping has been booked. If shipping has been paid to the carrier and booked, the order may be cancelled but the shipping cost will not be refunded.

       

      Refunds and Returns

      If you are not entirely satisfied with your purchase, we’re here to help.

      Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

      • Before you return a product, please make sure that:
      • The product was purchased in the last 30 days
      • The product is in its original packaging
      • The product isn’t used or damaged

      Refunds will only be carried out if Hemp Factory is satisfied that the product does not meet the customer’s needs by consumer law obligations.

      Refunds can be made by direct bank deposit if bank details are supplied.

      Please contact us before you send the product:

      • By email: hello@hempfactory.com.au

      Send the product with its original packing to:

      • P.O Box 843 Morningside QLD 4170

       

      Shipping charges

      Shipping charges incurred in connection with the return of a product are non-refundable.

      You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hemp Factory.

      Contact us

      If you have any questions about our Returns and Refunds Policy, please contact us:

      By email: hello@hempfactory.com.au